We apologize for causing you a bad experience. The screenshot shows deepseek's definition of brand new and pull new products based on normal definition. In fact, we have mentioned the condition of the goods at this price point at least 4-5 times in our contracts and communication records. However, for products at this price point, it's really impossible to achieve a outside condition that exceeds expectations. Hope can understand. *we have been on alibaba 12 years+, we very understand the imporance to sell exactly what we promise. and we always prefer return business. *next time, we will try to explain more for those customer new to this dvd business.